We get a kick out of helping people. And whether it’s over the phone or on social media, our Customer Service team is always there for our customers. They’re the reason we can say that customers are truly at the heart of everything we do. Their charm and skill turn customers into lifelong fans of our brand.
Variety
Customer needs are always changing, and everyone is different. It keeps you on your toes and you’re always learning.
Teamwork
Solving customer issues often involves collaboration with colleagues across the business. Like getting to know people and feeling part of something? Customer Service is for you.
Flexibility
Need to go part-time for study of childcare? No problem. With a flexible approach, you can fit a Customer Service role around your life.
Career progression
Our customers are the most important thing for us. So, if you can turn them into our lifelong fans, there’s a long way you can go with us.
Satisfaction
There’s nothing like the feeling of making someone’s day. Our Customer Service team get to do that every time they come to work.
Tailor Make your career at Matalan. Typical roles within our Customer Service team are below, but we understand your career can develop in any direction and we encourage development and growth across all areas of our business…
You’re at the start of something amazing. Your next step might feel like you’re heading into the unknown but we’re here to support you at every step of the way. What happens next is up to you.
We're thrilled to announce that Matalan is the official sponsor of This Morning Fashion on ITV
Celebrating our 20yr partnership with the NSPCC
An exciting update on AI based feed descriptions at Matalan!
